ODR & Mediation


To encourage open discussion and resolution of conflicts without court intervention, while avoiding extra costs and time a court hearing can cause. ODR will be used for small claims and eviction cases.

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ODR & Mediation

What is ODR (Online Dispute Resolution)?

  • Online
  • Asynchronous
    • can be completed anytime
    • can be completed anywhere
    • eliminating time off work or scheduling conflicts
  • Avoids court costs if used before filing a case
  • Confidential
    • ODR negotiations cannot be used in other proceedings
  • Participants who resolve their own disputes are more likely to stick to the terms of that settlement

What is Mediation?

  • Available through ODR Platform
  • Brings neutral third party trained in Mediation into the process to assist in reaching settlement
  • Assists parties in communicating with each other
  • Can include an online meeting if necessary to further settlement negotiations

Is ODR Mandatory?

Small Claims

  • Yes. All small claims cases are required to go through ODR. Failure to do so will result in delays in your case, dismissal or default judgment against you


  • ODR is expected to be completed by hearing. If ODR is not attempted, your case may be continued resulting in a delay of your hearing.

ODR Frequently Asked Questions and Helpful Hints

Click here to access Frequently Asked questions about ODR and helpful hints to navigating the ODR portal.

The Supreme Court of Ohio has provided information for court users wishing to learn more about ODR on their website. You can also access a series of podcasts entitled “Civility and Solutions” which analyzes the various matters that can be mediated and how to enhance skills for those involved in the process, such as mediators and attorneys. The podcasts are created by the Ohio Supreme Court’s Dispute Resolution Section.

For more information contact ODR/Mediation Clerk by phone at 330.375.2275 or by fax at 330.375.2017 or by email: mediation@akronohio.gov